Terms & Conditions
1. About Us
1.1 www.uniformenergyclub.co.uk (“the web site”) is a website operated by Let's Engage Limited, registered in England and Wales, No. 11037516 Registered Address: The Storey, Meeting House Lane, Lancaster, England, LA1 1TH. Energy switching services are provided by Fundraising Innovations Limited, a company registered in England and Wales No. 04426857 and having its registered office at The Cart Wagon Lodge, Friday Street Farm, East Sutton Maidstone, Kent, ME17 3DD.
1.2 The Web Site enables you to compare prices, customer service ratings and other information relating to the Product Providers and products and services offered by them. Use of this service is free. You may also choose to switch your Product Provider using the site. The switch will be completed either by completing an online application form on the website or by linking into another website which can facilitate the switch. If you prefer you can call our team who may be able to complete the switch over the telephone.
1.3 These terms and conditions apply to all and any use of the Web Site. If you do not accept these terms and conditions please do not use the website and leave now. The Product Providers have their own terms and conditions that you will be subject to when using the Product Providers’ product or services.
1.4 Since we are principally aiming the Web Site at the UK consumers, we cannot guarantee that the Web Site accords with the local laws of any other countries. You are therefore responsible for compliance with the laws of your own country if you are outside the UK.
2. Intellectual Property Rights
2.1 The design, layout, text, images, tables, compilations, concepts and other works on the Web Site and all underlying software and source code are our property and all copyright, design right, database right, personality right, moral rights, patents, know-how, inventions, trade names, trade marks, trade secrets, logos and devices (whether registered or unregistered) belong to and vest in us or our licensors.
2.2 We do not give you any right or interest in any intellectual property rights featured on the Web Site and none of the material featured on the Web Site may be reproduced or redistributed without our prior written consent for any purpose than your own private, non-commercial use.
2.3 Copyright in all software and source code relating to the design, development or maintenance of the Web Site is owned by or licensed to us, unless otherwise specified, and may not be used, replicated, copied, modified, distributed, adapted, printed or downloaded without our express permission.
2.4 The rights in the domain name www.uniformenergyclub.co.uk and EnergyHelpline are marks owned by us. Other trading names, company names and trademarks featured and the webs site are trade marks belonging to the product providers or other third parties.
2.5 We do not make any warranty or representation in respect of any other trade marks than those owned by us and any other trade marks featured on the Web Site are featured at their owners’ risk.
3.1 We grant you a personal, non-exclusive, revocable, non-transferable license to use the software that you may download on the website in order to access and collect information relating to the Product Providers’ products and Services as permitted by use of the price comparison service and switching service provided by the website
3.2 When using the software you are accessing and collecting information from the Suppliers on your own behalf and not as an agent of Fundraising Innovations Ltd.
3.3 This licence is granted for private, non-commercial and personal use only and can be terminated at any time at the sole discretion of Fundraising Innovations Ltd.
4.1 Please note that majority of products and services that you may purchase via the Web Site are provided by our Product Providers. We do not monitor, verify or endorse information featured on the Web Site relating to the suppliers product and services. In particular, we do not confirm any of the prices quoted on the Web Site and it is your responsibility to ensure that the prices and other information relating to products and services are correct. We make no guarantee and accept no liability as to the correctness of any information, products or services. Use of any information or purchase of products or services and switching Suppliers will be entirely at your own risk and may be subject to the Product Providers own terms and conditions.
4.2 Nothing on the Web Site shall be deemed to constitute financial advice to induce you to purchase products or services from the Suppliers. The Web Site is an information guide only. If any information on the Web Site is unclear or you are unsure about the most appropriate product or service for you we recommend that you to seek professional advice before purchasing any of the products or services featured.
4.3 We will not be liable for any indirect or consequential loss to you. We do not accept any liability in the event of withdrawal of any product or rejection of your application by the Product Provider for any reason whatsoever. We cannot be responsible for the services offered by Product Providers or for any aspect of the relationship between you and the Product Provider.
4.4 We do not guarantee access to the website at all times and do not guarantee that information will be transmitted accurately or in real time. We will not be liable for any loss or damage that occurs at any stage of the switch process or an attempted switch, including failure to transmit, process or deliver any services or products.
4.5 We will have no liability in respect of any other web site or page on the internet accessible from the Web Site.
4.6 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by negligence or fraud on our part.
4.7 Except as provided above we give no other warranties, conditions or terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law, subject to your statutory and common law consumer rights which remain in full force and effect.
5.1 We are committed to protecting your privacy and promise to use information collected about you in accordance with the Data Protection Act 1998. We collect information about you to enable us to process your order and to send contact details to your Product Provider. If you do not complete your order through us then we may use your contact details to get in touch and give you the chance to complete your order or to give us feedback.
5.2 We may pass information about you to our agents and service providers. This may involve passing your information outside of the European Economic Area (EEA) to countries that do not have the same data protection standards as we do in the UK. If we, or our agents and service providers, do this, we will make sure that it happens with the relevant protections in place.
5.3 We may monitor your call when you call our sales or customer service teams or when we call you. This is for quality monitoring and training purposes and helps to improve the service that we provide to our customers.
5.5 We will use your details for marketing purposes only with your prior consent. However, if you have used the service through a third party then we will share contact details with them or their marketing partners and agencies in line with their normal practice.
5.6 We will not pass your on any of your information to any third part without your consent, however we may use your information for marketing other branded deals and personal finance products.
5.7 We are committed to the security of your personal information and we have security procedures in place to protect the loss, misuse or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected or processed via the Web Site is encrypted making it secure, inaccessible and unrecognisable to any third parties.
5.8 We may amend these terms and conditions from time to time. If we make any substantial changes in the way your personal information is used we will make that information available by posting a notice on the Web Site.
6.1 Payments for Suppliers’ products and services will be made direct to the Product Providers under their terms and conditions.
6.2 When you switch your Product Provider via the Web Site we will receive a brokerage fee from the relevant Provider. If you switch your supplier by using Switch & Give a proportion of this fee will be paid to a charity nominated by you via the Web Site.
6.3 We assume no responsibility for organising or making payments to the Product Providers. We merely provide a facility enabling you to switch your supplier online.
6.4 Promotional offers from Product Providers will be fulfilled at the terms available at the time of processing the application. This may not be the date on which application details were entered onto the website.
6.5 Any Cashback offer will be paid only after confirmation from the Product Provider that the switch has gone live which will be approximately 90 days after the switch application has been made. Payment will generally be by BACS, however if bank account details are not given then payment will be made by cheque and will be sent by post to the correspondence address given.
7.1 If you have any complaints or comments about us or the service provided via the Web Site you can contact us at any time by either [email protected] or writing to our Customer Services at The Cart Wagon Lodge, Friday Street Farm, Friday Street, East Sutton ME17 3DD.
7.2 We will acknowledge receipt of your complaint within five working days and keep you informed throughout the process and initially inform you how long it is likely to take to resolve the matter.
8.1 The Web Site and these terms and conditions are subject to the laws of England and any disputes must be brought in English Courts.
8.2 You can contact us at The Cart Wagon Lodge, Friday Street Farm, Friday Street, East Sutton ME17 3DD. You may also contact us by email [email protected], or by telephoning us during office hours on 0800 634 3868.
9. Force majeure
ENERGYHELPLINE shall have no liability to the Customer if it is prevented from or delayed in performing any of its obligations in relation to the provision of any of the Services, or from carrying on its business, by acts, events, omissions or accidents beyond ENERGYHELPLINE’s reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of ENERGYHELPLINE or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, and ENERGYHELPLINE shall be entitled to a reasonable extension of the time for performing such obligations in the event of any such occurrence.
10. No Waiver
Any failure or delay by ENERGYHELPLINE to enforce any of its rights under these Terms is not to be taken as or deemed to be a waiver of that or any other right unless ENERGYHELPLINE acknowledges and agrees to such a waiver in writing.
If any clause or part of a clause of these Terms is, or becomes, invalid, illegal or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms. Any such deemed deletion shall not affect the validity, legality or enforceability of the remainder of these Terms.
12. Third Party Rights
Except as expressly provided in clause 8.2, the parties agree that the provisions of these Terms are personal to them and are not intended to confer any rights of enforcement on any other third party. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Contract or to any of its provisions, other than clause 8.2.
13. Transfer of rights and obligations
13.1 These Terms are binding on the Customer and ENERGYHELPLINE and on each parties’ respective successors and assigns.
13.2 The Customer may not transfer, assign, charge or otherwise dispose of these Terms, or any of its rights or obligations arising under them, without ENERGYHELPLINE’s prior written consent.
13.3 ENERGYHELPLINE may at any time transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or any of its rights or obligations arising under them.
14. Entire Agreement
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.